Which approach is most effective when an individual becomes aggressive?

Maintaining professionalism to redirect behavior is the most effective approach when an individual becomes aggressive. This strategy demonstrates composure and self-control, which can help to de-escalate the situation. By remaining calm and professional, you create an environment where communication can be more constructive, allowing for resolution rather than confrontation. This approach also sets a positive example and may encourage the aggressive individual to mirror that professionalism, leading to a more rational discussion.

Using humor, while it might provide some temporary relief, can also be misinterpreted or viewed as dismissive, potentially escalating the situation further. Yelling back may escalate tensions and lead to a breakdown in communication, worsening the aggression. Simply keeping quiet can allow the situation to linger without addressing the underlying issues, potentially leading to continued aggression without resolution. Thus, maintaining professionalism is key to effectively managing and redirecting aggressive behavior.